FAQ

What is eShopping?  Rate it

eShopping contains sites of which the primary focus is to allow the consumer to select and obtain goods and services over the Web. Common examples include: Integrated online shopping-cart systems that allow the user to order directly over the Web Online shopping-cart systems that allow the user to generate an order form to be sent to the merchant via fax or snail-mail, sample directories of products and prices that the user can order via mail or phone. The key is that the site contains three elements: lists of products for sale, prices, and information on how the consumer can obtain the product from their own home.

What system and methodology do your astrologers use?  Rate it

Our astrologers use the Prashari and Jaiming systems of astrology. These are the two most widely used systems of astrology in India. Most of the groundbreaking researches in Parashari and Jaimini astrology have been done by students and astrologers of Bhartiya Vidya Bhavan, New Delhi under the guidance of Shri KN Rao.
The methodology developed by Shri Rao after decades of exprerience is the one followed by our astrologers. Importance is given to Rasi and Navamsha charts. The chart representing specific area of life eg Saptamsha for children is also evaluated. Transit of planets using ashtakvarga system is used to pinpoint the timing of events.
Composite Technique of using Multiple dasha systems to pinpoint an event. Dashas like Vimshottari, Yogini, Chatusheeti Sama dasha, Dwisaptati Sama dasha along with Jaimin Chara Dasha are thoroughly analysed to interpret a horoscope . Horoscope interpretation requires a lot of expreiene and focus of mind.

Does Shri KN Rao do Horoscope Readings for the website?  Rate it

We get a very large number of requests for consultations with Shri KN Rao. Unfortunately Shri Rao is not available for private consultations. He is involved with research and teaching at Bhartiya Vidya Bhavan, New Delhi. He has chosen a team of astrologers to do astrological readings. He is the Guide and Mentor to this team of astrologers. The team of astrologers, comprising of experienced astrologers who are also teaching astrology, is in contant contact with Shri KN Rao and do consult him on various horoscope readings from time to time.

Should I expect my Journal of Astrology magazine at beginning of the quarter or towards the end of the quarter?  Rate it

You should expect the Journal of Astrology Issue towards the end of the quarter. For example January-March issue of the Journal maybe expected in March. This due to the fact that being a research based Journal last minute changes to the content may be needed from time to time.

I did not receive my Journal of Astrology Issue?  Rate it

In case you did not receive your Journal of Astrology issue please let us know. We mail all our JOA issues via registered mail. If you were not available at the shipping address the magazine was mailed to, the magazine goes back to your local post office. Please check your local post office before contacting us. In case the magazine is not at your local post office and considerable time has passed since we mailed out the issue, we will mail a new copy of the missing issue.

Who do I make out the Money Order or Checks to for my order?  Rate it

The Money Order or Checks should be made out to : Stellar Publications LLC
The maiiling address is:
Stellar Publications LLC
1805 Woodbridge Commons Way
Iselin, NJ 08830
USA


Besides credit cards what forms of payments do you accept?  Rate it

We prefer credit cards since this helps us in shipping out your order quickly so that you receive it in the shortest possible time. We accept International Money orders made out in US dollars or Checks drawn upon US based bank. Good will only be shipped out once the Money order or Check has cleared our bank successfully.

What is your refund policy regarding books, magazines and horoscope readings?  Rate it

It is our constant endeavor to provide quality products and ship them out to you safely. If you do receive any book in damaged condition, we will send you a new copy of the book at our expense. Sometimes the damage is incorrect printing of pages or a page or two of the books is missing, In such instances, if you like we could send you the missing pages via email or mail you a new copy of the book.

Return products may be mailed back to our New Jersey office in USA or New Delhi, India depending upon your location. Kindly contact us to get full instructions before mailing back any products.

The refund policy in regards to horoscope reading: Once the customers horoscope data has been emailed to our astrologers  for analysis no refunds will be given. For horoscope readings we charge your card and immediately email your horoscope data to our astrologers. It takes 2-3 hours of an astrologers time to analyze a horoscope and provide his/her report. Keeping this is mind we charge your card at the time of sending your horoscope data to our astrological team.

Please read our Terms and Conditions page.

Can I cancel my order?  Rate it

Book or magazine orders once shipped cannot be canceled. In case your order has not been shipped out we can cancel the order.

When will I receive my order of books?  Rate it

Typically you should receive your order of books within 10-12 business days of placing the order. We ship all our books via registered mail, from our New Delhi office. Since we ship worldwide the shipping times can vary depending upon the postal and custom regulations of individual countries. You can always email us and ask us about the order status. Our Customer Service office in New Jersey can be contacted via email for any questions you have or for any other reason.

Why is my online confirmation number different from my order number?  Rate it

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.

I've received an error message stating that my credit card is invalid. What should I do?  Rate it

Currently we utilize the services of PayPal and Google Checkout. Your credit card data is safe as no data is stored on our servers. We accept orders over the phone. Kindly contact us at support@journalofastrology.com to set up an order via phone.

General Inforamtion regarding credit card errors while placing your order.
If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number. If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number. If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

When will I receive my horoscope reading?  Rate it

Generally we try to provide you with the reading within 5-7 business days. The reading in sent via email to you. Due to a large number of horoscope readings the readings can be delayed upto 14 business days. We provide enough time to our astrologers to analyze the horoscope and send in the reading. Each horoscope is taken seriously and we leave it at the discretion of our astrologer to send us the reading. Your serious questions deserve serious analysis by our astrologers.
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